At Northlight Christmas, we believe the journey of your holiday decor should be as magical and effortless as the moments it creates. From our carefully curated Artificial Christmas Trees and enchanting Christmas Village Sets to the delicate sparkle of our Candle Rings, every item is selected with your festive vision in mind. This policy is designed to ensure your experience with us is seamless, secure, and filled with the warmth of the season.

Our Promise: We serve a global community of holiday enthusiasts—from families building cherished traditions to businesses transforming commercial spaces. Your trust is our greatest decoration, and we are committed to resolving any concerns with the same care we put into our collections.

Shipping Information

We strive to dispatch your holiday magic promptly and reliably to destinations worldwide (excluding some remote regions and parts of Asia). Please review the details below for our shipping options and timelines.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Timelines

We offer two primary shipping methods to balance speed, cost, and reliability:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery within 10-15 business days after dispatch.
    • Flat rate shipping fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery within 15-25 business days after dispatch.

Please note: Delivery times are estimates and may vary due to customs, holidays, or unforeseen carrier delays. Tracking information will be provided for all shipments.

Returns & Exchanges Policy

We want you to be delighted with every Northlight Christmas piece. If an item doesn’t spark the joy you anticipated, our warm and straightforward returns process is here to help.

Return Window & Conditions

  • Return Period: Most items may be returned within 15 days of the delivery date.
  • Condition: Items must be unused, in their original packaging, and in resalable condition. All tags, accessories, and manuals must be included.
  • Return Shipping Cost: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped).

Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email our Customer Service team at [email protected]. Include your order number and details about the item. Use the template below for clarity.
  2. Receive Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions. Returns must be sent to:

    Northlight Christmas Returns
    1108 Adams Drive
    Houston, TX 77006, USA
  3. Ship Your Item: Securely package the item with all original materials. Include the RMA number inside the package. Ship using a trackable and, if possible, insured service.
  4. Inspection & Processing: Once received, our team will inspect the item. Upon approval, your exchange or refund will be processed promptly.

Email Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Northlight Christmas Customer Service,

I would like to request a [return/exchange] for an item from my recent order.

Order Number: [Your Order Number] Item Name: [e.g., Pre-lit Artificial Christmas Tree, Animated Musical Display, etc.] Reason for Return/Exchange: [e.g., incorrect size, changed mind, defective part]
I have reviewed the Returns & Exchanges policy and confirm the item is unused, in its original packaging, and in resalable condition.

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Full Name] [Your Phone Number] [Your Shipping Address]

Refund Timeline & Method

  • Processing: After we receive and approve your return, we will process your refund within 1-2 business days.
  • Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Appearance in Your Account: Depending on your bank or payment provider, it may take 5-10 business days for the refund to be reflected.
  • Exchanges: For approved exchanges, the replacement item will be shipped once the return is received. Shipping times follow our standard delivery estimates.

Important Exceptions & Non-Returnable Items

To ensure the safety, quality, and uniqueness of our collections, the following items cannot be returned or exchanged unless they arrive defective or damaged:

  • Candy & Consumables: All food items, including seasonal Candy, are final sale for health and safety reasons.
  • Personalized or Custom Items: Any product that has been personalized, monogrammed, or made-to-order to your specifications.
  • Opened Seasonal Accessories: Items such as Artificial Snow (if the seal is broken) or used decorative materials that cannot be resold.
  • Final Sale Items: Any product marked “Final Sale” on its product page at the time of purchase.

For Damaged, Defective, or Incorrect Items: If your Christmas Tree Topper, Candle Holder, or any decor arrives damaged, defective, or if you received the wrong item, contact us within 48 hours of delivery at [email protected]. We will provide a prepaid return label and expedite a replacement or refund at no cost to you.

Need Assistance?

Our dedicated customer service team handles your inquiries with the same attention to detail we apply to selecting our Bows & Ribbons and Christmas Stockings. We’re here to ensure your holiday magic is perfectly in place.

Email: [email protected]
Address: 1108 Adams Drive, Houston, TX 77006, USA
Website: www.x-masdecor.com

We aim to respond to all inquiries within 1-2 business days.

Thank you for being part of the Northlight Christmas family. We wish you a season filled with warmth, joy, and beautifully curated holiday moments.